Privacy policy
PRIVACY POLICY
ABOUT US
City of Saints™ and cityofsaints.ca are operated by 9491-2995 Quebec inc (“we,” “us” or “our”).
This policy explains how we collect, use, disclose and protect personal information when you visit our website, make a purchase or contact us.
Business address:
9475 rue Meilleur, suite 208
Montréal, Québec H2N 2C5
Canada
Privacy inquiries:
Cityofsaintsmontreal@gmail.com
Attention: Privacy Officer
INFORMATION WE COLLECT
Depending on how you interact with our store, we collect information such as:
• Your name, email address, telephone number, billing address and shipping address.
• Order details, purchased items, payment status, returns, exchanges and communications with customer service.
• Account information and preferences, if you create an account.
• Device and browsing information, including your IP address, browser type, pages viewed and interactions with our website.
• Marketing preferences and consent choices.
Payment providers process the payment details needed to complete transactions. Please do not send payment card numbers or other sensitive payment information to us by email.
HOW WE COLLECT INFORMATION
We collect information directly from you when you place an order, complete a form, create an account, subscribe to marketing or contact us.
We also collect certain information through cookies and similar technologies, subject to applicable consent requirements. Service providers may supply information needed to process payments, fulfil orders, prevent fraud or operate the store.
HOW WE USE INFORMATION
We use personal information to:
• Process payments and fulfil, deliver and manage orders.
• Provide customer service and handle returns or exchanges.
• Send order confirmations, shipping updates and other transactional messages.
• Maintain accounts and remember shopping preferences.
• Protect our customers and business against fraud and misuse.
• Understand and improve website performance and the shopping experience.
• Send marketing communications and support advertising where permitted by law and, where required, with your consent.
• Meet legal, accounting and regulatory obligations.
COOKIES, ANALYTICS AND ADVERTISING
Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, security and preferences.
Where enabled and permitted, analytics and advertising technologies may help measure visits, understand shopping activity, show relevant advertising and measure campaign results.
These technologies may involve Shopify and advertising partners such as Meta. Information involved may include device identifiers, browsing activity, shopping events and contact details used for matching, subject to applicable law and consent requirements.
Where consent is required, non-essential analytics and advertising technologies require your permission. You can use the privacy or cookie controls available on the website to manage your choices.
You can also manage cookies through your browser. Blocking essential cookies may affect the cart, checkout or other store functions.
MARKETING COMMUNICATIONS
Where permitted by law, we may send promotional emails about products, releases or offers.
You can unsubscribe using the link in a promotional email or by contacting us. Unsubscribing from marketing does not stop necessary messages about your orders, payments or customer-service requests.
HOW INFORMATION IS SHARED
We disclose personal information as needed to service providers involved in operating our business, including:
• Shopify and services supporting our online store.
• Payment processors and fraud-prevention providers.
• Shipping carriers and fulfilment providers.
• Customer-service, communications and technology providers.
• Analytics and advertising providers, subject to applicable consent requirements.
We may also disclose information with your authorization, where required or permitted by law, or in connection with a business transaction such as a merger or sale, subject to applicable legal safeguards.
SHOPIFY
Our store is hosted on Shopify. Shopify processes personal information to provide the platform and related services. In some circumstances, Shopify also processes information for its own purposes, as explained in its privacy policies.
You can learn more at:
https://www.shopify.com/legal/privacy
PROCESSING OUTSIDE QUÉBEC OR CANADA
Shopify and other service providers may process or store personal information outside Québec or Canada.
Information processed in another jurisdiction may be subject to its laws and lawful access requests. Such processing remains subject to applicable privacy-law requirements and safeguards.
RETENTION
We retain personal information for the purposes described in this policy and to meet applicable legal, accounting, dispute-resolution and recordkeeping requirements.
Retention periods depend on the type of information and the reason it is held. Information that is no longer required is subject to deletion or anonymization in accordance with applicable law.
SECURITY
We use reasonable administrative, technical and organizational safeguards appropriate to the information and the risks involved.
No online service or transmission method can guarantee absolute security. If you believe your account or personal information has been compromised, contact us promptly.
YOUR RIGHTS AND CHOICES
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, withdrawal of consent or deletion of information.
Other rights may apply depending on your location, including obtaining certain computerized information in a structured, commonly used format or making requests concerning the dissemination of personal information.
These rights are subject to legal conditions and exceptions. For example, some transaction records must be retained.
To make a request, email Cityofsaintsmontreal@gmail.com with “Privacy Request” in the subject line. We may need to verify your identity before responding. Please do not send identity documents unless we explain why they are needed and provide an appropriate way to submit them.
Withdrawing consent may affect services that depend on the information concerned, but does not affect processing already lawfully carried out.
CHILDREN’S INFORMATION
Our store is intended for a general audience. We do not knowingly collect personal information from children under 14 without parental or guardian consent where required by law.
If you believe a child has provided information without the required consent, contact us so we can investigate.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. Their collection and use of information are governed by their own privacy policies. Please review those policies before providing information.
QUESTIONS AND COMPLAINTS
For privacy questions, requests or complaints, contact:
Privacy Of
94912995Quebec inc — City of Saints™
9475 rue Meilleur, suite 208
Montréal, Québec H2N 2C5
Canada
Cityofsaintsmontreal@gmail.com
You may also contact the Commission d’accès à l’information du Québec or another privacy authority with jurisdiction over your concern.
CHANGES TO THIS POLICY
We may revise this policy to reflect changes in our practices, services or legal obligations. Revised wording will be published on this page. Where required by law, we will provide notice or obtain consent for relevant changes.